PRIVACY POLICY

We are committed to ensuring that your privacy is protected and understand the need for protection of all personal information provided by you to us. This privacy notice is to state what personal information we collect about you, why we collect it and what we do with it. If you have any questions about our privacy notice please do get in touch with us by using the details in the ​Contact section below.

About Us

Unique Dining Limited is a holding company that owns and operates a number of restaurants, hospitality services and websites which fall within the scope of this policy,including:

● Crockers Henley Limited (trading as Crockers Henley)
● Crockers Tring Limited (trading as Crockers Tring)
● Crockers At Home (a trading name of Unique Dining Limited)
● www.crockersuk.com
● www.crockersathome.com
● www.uniquedining.co.uk

For the purpose of the General Data Protection Regulation (2016/679) and the Data Protection Act 2018, the data controller for all subsidiaries and operating companies is Unique Dining Limited, a company registered in England and Wales, with number ​09131561​.The registered address is 74 High Street, Tring, Hertfordshire, HP23 4AF.


What personal information do we collect about you?

Types of personal information

We collect and use many different kinds of personal information to provide our dining experiences and services. The personal information we ​may​ collect about you is listed below so you can see what we may know about you.

● Contact Details: Your name, phone number, where you live and how to contact you
● Age: Your date of birth and/or age
● Demographic data: Your gender, nationality, and preferred language
● Dietary preferences and/or allergies
● Communications: What we learn about you from communications and conversations between us including reservations and information necessary to fulfil your special requests
● Usage: Usage data about how you use our products and services
● Technical: Details on the devices and technology you use
● Financial: Your credit card details, billing address, and bank account information
● Contractual data: Details about any products or services that we may provide for you
● CCTV: Information provided through CCTV recordings at our restaurants
● Providing personal data belonging to others. If you provide the personal information of anyone other than yourself (e.g. your family members or friends), you are responsible for informing that person that we are collecting their personal information and for ensuring that you have valid permission to provide such personal information to us
● Minors. If you are a minor under 16 years of age, please obtain consent from your parent or guardian before you submit any personal information to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with their personal information without your prior consent, please contact us to request for erasure of their personal data or for the minor to be unsubscribed from our mailing lists


Where we collect your personal information from

Generally, we collect and process your information in the following ways:

Information you give us

● When you make a reservation
● When you purchase gift vouchers
● When you visit or make transactions in the establishments that we own or manage
● When you respond to our promotions, or subscribe to our mailing lists
● When you participate in competitions, contests or games organised by us
● When you attend events or functions organised by us, or conducted at our establishments, for example, property launches, private dining, ticketed events and hosted events, promotional and marketing events and other social events
●When you use our services (or express an interest in doing so) including services and transactions in respect of properties that we own or manage
● When you respond to our promotions, or subscribe to our mailing lists
● When you participate in competitions, contests or games organised by us
● When you attend events or functions organised by us, or conducted at our
establishments, for example, property launches, private dining, ticketed events and hosted events, promotional and marketing events and other social events
● When you use our services (or express an interest in doing so) including services and transactions in respect of properties that we own or manage
● When you communicate with us by telephone, email, via our website or through other communication channels, for example, through social media platforms
● When you visit our website, or register a user account with our website or mobile applications
● When we seek information about you and receive your personal data in connection with your relationship with us
● When you submit your personal data to us for any other reason
  
Information we collect automatically when you use our services

● Payment and transaction data.
● Profile and usage data. This includes:

○ your IP address
○ the security details you create and use to connect to our services
○ your settings and marketing choices
○ data we gather from devices you use to connect to our online services
○ data we gather from cookies we use and other internet tracking software whilst you are using our website or mobile device applications. [For more information please refer to the section on cookiesbelow. Information we receive from third parties

● Our business partners such as tour operators, booking agencies, reservation systems and third parties providing advertising, marketing and promotional services to us
● Social networks
● Event organiser for private dining
● Family members or friends who provide your personal information to us on your behalf and/or
● Public agencies or other public sources

Security

● When your images are captured by us via CCTV cameras while you are within the restaurants, or when photographs or videos of you are taken when you attend events or functions organised by us.

How do we use your personal information?
  
We collect and process your personal information for several purposes. The law states that for each purpose we must explain to you what legal grounds we are using to justify our processing. Where we process your personal information we will have one of more of the following reasons:

● To provide a requested service or carry out a contract with you
● Where we have a legal obligation
● Where we have a legitimate interest
● Where we have your consent

When we have a business or commercial reason of our own to use your personal information, this is called a “legitimate interest”. Where we rely on legitimate interest for processing your information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests, before we go ahead with such processing.

Here are the legal grounds for processing your personal information that are relevant to us:

To provide a requested service or carry out a contract with you.

● To manage our relationship and communicate with you
● To process your payments, if you purchase our products such as gift vouchers, to provide you with order updates and deal with your enquiries
● To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise
● To administer and manage your account and associated services including updating your records and answering your queries
● To manage how we work with other companies that provide services to us and our customers
● To exercise our rights set out in agreements and contracts
● Sharing your personal data with certain third-party service suppliers such as payment service providers

Where we have a legal obligation

● To comply with laws and regulations that apply to us
● To establish, defend and enforce our legal rights and
● To deal with requests from you to exercise your rights under data protection legislation

Where we have a legitimate interest

● To manage our relationship with you
● For internal training and quality assurance purposes
● To administer and manage your account and associated services including updating your records
● To manage and audit our business operations including accounting
● To run our business in an efficient and proper way. This includes managing our financial position, business capability, IT and governance requirements
● To develop and carry out marketing activities and to conduct market research and analysis and develop statistics
● To study how our customers use products and services from us and other organisations
● For security and safety purposes, in connection with the restaurants that we own or manage, or events organised by us or conducted at our restaurants
● For compliance with internal policies and procedures, including audit, accounting, risk management and record keeping
● For carrying out research and statistical analysis, including development of new products and services or evaluation and improvement of our existing products and services

Where we have your consent

● To develop and carry out marketing activities such as informing you of our latest activities, activations and promotions
● To study how our customers use products and services from us and other organisations
● To communicate with you about our products and services
● We may also from time to time ask you for your consent for other purposes, which we will explain to you at the time.

How long do we keep your personal information for?

We will keep your personal information for as long as you are a customer of ours. We may keep your data for up to 3 years after your last interaction with us or where you have made a transaction, your data will be removed 5 years after such transaction. The reasons we may do this are:

● To respond to a question or complaint, or to show whether we gave you fair treatment
● To study customer data as part of our own internal research
● To comply with rules that apply to us about keeping records

We may also keep your data for longer if we cannot delete it for legal or regulatory reasons. After this time, we will securely erase your information. Your personal information is important to us and we will make sure your privacy is protected.

Who do we share your personal information with?
  
We may share your personal information with other parties in order to provide you with products and services, run our business and comply with rules that apply to us.

We may share your personal information with or between our subsidiary companies, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.

We may share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, social media networks, data management companies, digital agencies, reservation booking platforms, gift voucher solutions providers, CRM software providers and IT consultants carrying out testing and development work on our business technology systems and function coordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We may also share your personal information to our appointed representatives in connection with a contracted transaction between you and us, including solicitors. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We may also share your personal information with the following organisations:

● Agents and advisers who we use to help run our business, collect what you owe and explore new ways of doing business
● Companies that introduce you to us
● Companies that we introduce you to
● Companies you ask us to share your data with

Where required we may also share your personal information with third parties to comply with a legal obligation when we believe in good faith that an applicable law requires it at the request of governmental authorities conducting an investigation to detect and protect against fraud, or any technical or security vulnerabilities to respond to an emergency or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

Your rights to access personal information, and to make complaints

You're entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to:

● access your personal information
● rectify any mistakes relating to your personal information
● erase your personal information
● stop processing your personal information
● receive an electronic copy of your personal information
● object to our processing of your personal information
● receive a notification of any breach of your personal information - we will automatically notify you of this

Cookies

Our sites use cookies to distinguish you from other users of our site.

This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies. A cookie is a small text file that is stored by your browser on your device or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive or device.

We use the following cookies:

Essential cookies: Essential cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how our websites function.

Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our sites work, for example, by ensuring that users are finding what they are looking for easily

You may block cookies by activating the relevant settings on your browser that will allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.

Contact

We welcome any queries or enquiries or requests in respect of this notice. You can contact us by sending us an email to info@uniquedining.co.uk

Last updated 28/10/2020